Mon Ami Launch Resources

KY Telephone Reassurance

Documentation

Please review this document for clarification on how DAIL-required documentation for Telephone Reassurance should be recorded in Mon Ami.

Documentation in Mon Ami will replace documentation in SAMS going forward.

Admin Training Resources

There are many training resources available. You can also get technical support on an ongoing basis by reaching out to support@monami.io or by submitting a support ticket while logged into Mon Ami.

• Quick Reference: Summarizes the basic steps needed to manage your Telephone Reassurance program in Mon Ami with some reminders and tips for each.

• Telephone Reassurance Admin Guide: Includes more detailed step-by-step instructions with screenshots.

• Recorded Training Session 1 (password: N!ucA2Ha)

• Recorded Training Session 2 (password: 54JG7%AH)

• Reporting Training (password: ?$0Et?2n)

• Telephone Reassurance Features and FAQs: Summarizes the Telephone Reassurance features in Mon Ami and has written answers to questions asked during Q&A sessions.

• Production Telephone Reassurance Phone Numbers

• Sandbox: You will continue to have access to the sandbox through March 15 for testing and practice.

  IMPORTANT: Do not make practice calls in your production account and do not complete real calls in the sandbox.

  
  

  Caller Training Materials

  

  Callers do not need to log into Mon Ami. Once you set up their volunteer profile, they will simply need to call your organization’s secure Mon Ami phone number from their cell phone or landline (they need to use the phone number stored in their Mon Ami Volunteer profile).

  
  

• Volunteer phone guide: This simple guide can be copied and edited with your organization’s name and secure phone number and then shared with callers.

• Volunteer caller training session